AN

ann

United States

Reviews

Review of Toluna


Rated 3 out of 5 stars

don't qualify for most surveys

I get surveys every day but often do not qualify for most of them. The rewards are okay but I wish you could add more for fast food places and other stores such as meijers, krogers, etc.

24 February 2026

Reply from Toluna

Hi,

Thank you for sharing your feedback. We understand that not qualifying for surveys can be frustrating, even when you receive them daily. Survey qualification depends on specific client criteria, which can vary each time.

To improve your chances, please make sure your Profile Surveys and account details are complete and up to date. Also try clearing your browser cache and cookies, use the latest version of Google Chrome or Mozilla Firefox, accept third-party cookies, avoid ad blockers, and don’t use VPNs or proxy services. Switching between desktop and mobile or trying at different times can also help.

We also appreciate your suggestions regarding additional reward options, as member feedback helps us improve our catalog.

Kind regards,
Toluna Team

Review of Toluna


Rated 3 out of 5 stars

I wish I would qualify for more…

I wish I would qualify for more surveys. Too often I seem to get to the end and see sorry we closed the survey, you didn't qualify, your answers are not what we want or some other excuse not to give me credit. would love to see some fast food and grocery store rewards.

25 August 2025

Reply from Toluna

Hello,

We are terribly sorry to hear about your disheartening experience and we would really appreciate the opportunity to change it for the better!
Please submit a ticket at https://www.toluna.com/contact-us with the subject 'Trustpilot Review - follow up' and share some additional details. We will follow-up on your case as soon as possible!

Best,
Toluna Team

Review of Dynata


Rated 1 out of 5 stars

My account with valued opinion

My account with valued opinion surveys (run by dynata) has been deactivated again and they refuse to give me a real specific reason what I did wrong. They only say I violated their policy but not which one or what I did. I contacted the BBB and they closed the complaint due to dynata not working with me and them and dynata says my acct. is permanently gone. I did NOTHING wrong. I have read others have been deactivated because when they clicked on an email letting them know there was a survey to take they got a warning they had already taken the survey and if it happens again they will be deactivated. I got that message a few times but since I clicked on a link the company sent me I had no way of knowing I had already taken the survey. I assumed all emails with a survey link are new surveys. That is the only reason I can see why they deactivated my acct. Usually they reinstate my acct. after I contact BBB but this time they refused. They have done this to me before with valued opinion surveys and e reward surveys. This seems to be a very common problem with dynata deactivating accts. There are many complaints about this business. I wish there was more we could do to get this business investigated.

1 April 2025
Unprompted review

Review of Valued Opinions


Rated 1 out of 5 stars

Deactivation for no reason

As usual they have deactivated my account for violating their terms. I have done NOTHING wrong but they will not respond to why they did this. This happens every few years with one or more of my accounts that uses dynata. They never notify you when they do this and you won't know until you try to log in and can't. There are many complaints with the BBB.

23 March 2025
Unprompted review

Review of Toluna


Rated 3 out of 5 stars

I feel now that I am over 60 I do not…

I feel now that I am over 60 I do not qualify for surveys as often. I get to the end of a survey to see I don't qualify, survey full or another reason to not get points. There is one particular survey that no matter what I do I never qualify anymore when I used to always qualify when I took it. Now when I see it I close out and don't waste my time on it. There needs to be more rewards. Too often the one I could use is out of stock. Toluna is so-so now but occasionally I will get a very interesting survey so I continue to try to qualify.

30 October 2024

Reply from Toluna

Thank you for taking the time to review Toluna, much appreciated!

Market research is very category-dependent and we are constantly striving to provide quality data to our clients. As it is necessary to meet quotas and target requirements while ensuring the highest possible level of data quality, influencers may not qualify for all surveys they receive, in which case points are not awarded because the data is not used. We advise ensuring that your Profile Surveys are complete and accurate, so we may send you better targeted surveys, tailored to your personal profile.

Whenever you have any concerns and would like us to check a survey participation in particular, we kindly ask you to send a ticket to https://www.toluna.com/contact-us, provide the survey ID and as many details as possible about the problem you encountered and our support team will assist you as soon as possible. We would appreciate the opportunity to improve your Toluna experience according to your expectations and needs.

Sincerely,
Jordan

Review of Toluna


Rated 3 out of 5 stars

Senior answers not wanted?

Too often I click on the link and get an error. I don't qualify for many surveys. I get to the end of the survey to see sorry, you don't qualify or survey full or some other excuse not to pay me for my time/answers. I am an older lady but I do HAVE OPINIONS and experience with many things. Seems since I turned 60 my opinions are not needed/wanted much. I don't mind the screening questions but when I spend time answering specific questions and get to the end and don't get credit then I feel you are still using my answers.
Sometimes questions need don't know, not applicable, prefer not to answer as choices. for example I don't work but there will be questions about my job. I don't work is sometimes not an option. I don't have a cell phone but sometimes companies want to send a code to a cell phone to verify who I am. I have had companies send codes to landline and email but there are some who only send to a cell phone so I can't get it that way. I hope you do read these comments. I appreciate taking surveys and some have been very very interesting. I like giving my opinion and I do hope it can help in some way.

30 January 2024

Reply from Toluna

Thank you for sharing your feedback!

As each survey we offer is targeted towards a very specific demographic, you might not always qualify. To minimize your chances of being disqualified from our studies, please keep all your Profile Surveys completed and updated every six months.

Rest assured that you are likely to fit into the group for surveys coming soon - we have many different clients with many different criteria.

Thank you for your patience and we hope you continue to enjoy the site.

Best,
Serena

Review of OpinionWorld


Rated 2 out of 5 stars

Many times I don't qualify for a…

Many times I don't qualify for a survey. I will get a message my answers cannot be saved because someone thinks I did something wrong. I read each question and answer as honestly as I can. Sometimes a question requires an answer and does not have not applicable or none as a choice so I am forced to pick an answer to continue with the survey. Some surveys never load or freeze. I feel I spend too much time trying to qualify for surveys and get very little in return.
Maybe things will get better with opinion world now that survey spot is gone. I did earn more points with survey spot than with opinion world.

2 July 2019
Unprompted review

Reply from OpinionWorld

Hi Ann,

Thanks for leaving us a review, it is greatly appreciated.

We're sorry to hear that you do not qualify for all the surveys that are sent to you.
Unfortunately, some surveys or clients require a specific demographic and we have to ask some questions in order to determine whether a member is suited for the survey.

We do understand this can be frustrating, however if you ever have any problems with particular surveys, please make a note of the survey number and then reach out to our member services team who will be happy to look into the issue.

https://www.opinionworld.com/en/general/faqs

Kind regards,
The OpinionWorld Team