do not buy anything from this website
do not buy anything from this website , my pc desk arrived with parts broken and took over 3 months for it to aerrive , the wanted to replace the broken parts , but I am refusing it and refushing to take a replacement , they are trying to get me to pay for the returns , when it states on their site any damaged good returned , the shipper has to cover the cost.
It clearly states on your site any goods damaged in shipping ,the shipping company has to pay for the returns , not me , your company is ignoring this in my emails , which is disgusting , only gave 1 star because i CAN'T GIVE 0 , thats what your company deserves , you appreciate nothing .
I dont want to hear from you until you give me my full refund , and not all this crap about 20% refund or a replacement , your a very dishonest company that likes to rip their customers off
from your own web site , which you are just ignoring
60-Day Conditional Refund:
If there are no defects in quality or appearance, but you are not satisfied with your purchase and the product is in brand new condition, we can arrange a partial refund covering the item price minus shipping costs. You will be responsible for paying the return shipping costs.
If a product is damaged or not working, please refer to our 14-Day Product Guarantee or the warranty for your product category. The return package must contain all accessories included with this product, and these accessories must be in good condition. The party responsible for the damage will be responsible for the return shipping costs.
I have emailed you my order number
I want a full refund , and nothing more
this is what I got in email today 19/12/2025
this shows you what a lieing company they are ,after it was promised I could have a full trefund
* **Option A: Partial Refund**
We can offe 40% discount on the item price for compensation. Would you like to keep the order?
* **Option B: Full Product Replacement **
We will immediately dispatch a **brand new, complete replacement of the product** to you at no cost.
No-Price-Difference Exchange
If you do not like the original product you received, you can select one new item at our site.
Then tell us the SKU or the link, we will resend the new item to you.
***Supprising Offer: The new total price in maximum could be 120% of your orignal order.
No extra charge, then you can enjoy new item with higher price/value.
Yesterday after many emails and 2 months ,I finally got a full refund from them ,I did not give in to anything other than a full refund case closed
give an extra star for finally getting a full refund
after so many wks and emails
Reply from Litfad
Dear Michael,
Updated on 18th, Dec.
My apologies for the unacceptable issues. As the Litfad Support Team Leader, I kind require your order details, which helps me assist you better. Upon confirmation, I will personally oversee the immediate resolution of this case, up to a full replacement for free or even a full refund.
Look forward to hearing from you.
Many thanks.
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Thank you for sharing your experience with us. We’re genuinely sorry to hear about the challenges you faced with the return process.
Please be advised that the return information is detailed in our after-sale policy - please refer to it carefully when you have a moment. Further, if the item is returned at your own expense, it may risk secondary damage or be held by customs. According to our after-sales policy, we're unable to process a full refund under such circumstances. Therefore, in order to avoid any loss on your side, we will seek a more suitable solution for you.
That said, we'll keep in touch with you until this issue is fully resolved to your satisfaction. We truly appreciate your understanding and patience throughout the process.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
