Clive

We have other Tom Dixon simple fitments with lamp shades; they are not cheap but very good-looking products. They are simple ceiling lights with no electronics. We have just bought two dimmable Press table lamps only to find out that don't work with a simple smart plug, on/off! They now want to charge me another £40 x 2 to exchange for floor light cable sets that work properly but are really inappropriate for a table lamp as they have foot switches!!! They have the audacity to try and justify the different way of working when in this day and age it would be simple to have a consistent way of working across the ranges to suit everyone, as a thinking company would. Spoke to their Sales and Customer Service, and they were next to useless and I understand why the Trustpilot customer reviews is 1.8!! Form over function with loads of profit!! I am incensed with the incompetence of the product development, customer service and Sales team. They just don't tell you the complete story and without further questions I would be having another frustrating conversation with them in the near future. I will avoid and tell my friends. They deserve the 1.8 score on Trustpilot!! They only look like a premium company.

Not the cheapest product but bought it because of the claim that it airtight. Talking to them they said yes but it seemed to be reserved. On receipt of the product it was well made but on inspection I am not sure how it can claim to be airtight when the folded seems are not sealed. I have filled the gaps, so it is much better now.
I would not buy a second time.

Rang to ask about a product that was out of stock but they investigated and it was back in stock a few days later and promised a delivery date and delivered a day earlier. They were polite, efficient and kept their word. Many firms could learn from this!

My wife has loved using her Nespresso VertuoPlus, but after it needed to be descaled a constant red light came up. We followed the help guides and finally had to speak to Nespresso. Went through security and account matching and the bottom line is that the test process showed the machine to be faulty. As I am not the accountholder a repair was not able to be logged, that is fine, but what is really pathetic is that when my wife calls back she will have to go through the test procedure again. Notes cannot be put against her account !!! What a waste of every bodies time. Give me a reason to give more money to Nespresso? There are many other brands out there willing to take my money and of equal 'quality'.

Used Click4Electrics on a number of occasions and as usual the experience was quick and efficient. Emails kept you updated on the progress of the order. Product was of good quality.

Cost effective but a veneer of customer service. Great if nothing goes wrong otherwise good luck!!

Contacting the company is not too difficult, but I feel sorry for the agents as they do not have the tools to be able to solve anything but the simplest issues (I don't know what they might be). 

In my case it was about the non-delivery of my shoes. In the first two delivery attempts by EVRI, FootPatrol's only response was to, either 1. Wait for the three attempts to fail and initiate a new order or, 2. They will refund my money 'instantly'! No idea how long to repay me. They have obviously thought that if things go wrong then just start again. No processes in place to circumvent any issues and the customer has to fight their way through the service treacle that FootPatrol and EVRI have put in place. An interesting way to sell to customers. 

To complete the delivery carcrash, after the second delivery attempt failed I found a picture on the EVRI tracking website of the house that they were trying to deliver to. It was the wrong house and not even in my road (EVRI is a whole different issue, as you can't even contact them to tell them how incompetent they are). My insistence to speak to a FootPatrol supervisor or my incessant chasing of both EVRI and FootPatrol may have made the delivery finally successful. I urged Footpatrol to contact EVRI about this case, but they were not hopefuly as the only way that FootPatrol have of contacting EVRI is through a Webform. Footpatrol are more than happy to let the transaction fail and start again even the customer has to wait even longer or they go somewhere else. 

During the various transactions they insisted that they were still in the initial delivery timelines of 3-5 days even though EVRI had emailed me to say that it would be delivered early. From a customer perspective the first EVRI delivery email is the new delivery time and resets any expectations, coupled with I would have had to wait in three times!

I was promised compensation for me waiting around and the amount of chasing. I had to chase again to get £10.00. Not in my account yet two weeks later.  

Summary, I have no idea if it was my efforts that I am convinced that the third attempt to deliver would have failed and I would have received my money back waited around three times according to FootPatrol and EVRI delivery emails, lost a couple of weeks and still not got my shoes!

So between FootPatrol and their delivery agent EVRI I do not believe that they have any real interest in giving a good service or how they could improve their service as they rely on us dumb punters just to keep using their service and that enough peoples stuff gets delivered that they do not need a back up plan. 

For me I will not be using FootPatrol and I will try to avoid any company that uses EVRI as its delivery agent. Both I believe deliberately do not aim to deliver a good service to their customers when things go wrong.

Just don't care. EVRI might be the biggest, but it didn't get there by offering good service to end customers, cheapest is not the best and good does not have to cost very much more. Any company can appear to be good when things go OK, the real test is when things don't go according to plan. My delivery did not go according to plan, their fault, and there is no way to contact them to tell them of the error. Not even their customer in this case FootPatrol can contact them very easily! . Apparently they tried to deliver the parcel twice and the excuse is that they couldn't get inside the geofence, whatever that means, it is an open front garden up to the front door and our door camera did not pick up. On the second delivery I found a copy of the house that they tried to deliver to was not my house or any house in the road.  
I spent a lot of time trying to contact EVRI ,no chance as they use deliberately the dumbest BOT for Chats and phone coupled with waiting for non-existent deliveries.
I eventually had to speak to a supervisor at FootPatrol who promised all sorts of things and I am not sure if his or my messages for the third successful delivery made the difference! 
EVRI have cut their processes right back and it is all to easy to fall through their cracks and they don't care they are the biggest! 
Try to avoid companies that use them!  
There seem to be a lot of negative reviews on EVERI that should be on the EVRI site!
Tried to contact EVRI but the Chat and call options just screen you out with nonsense platitudes about they are looking at my case! If you are serious please contact me directly.

As per normal with any call to Octopus the agent was polite and engaging and had the detail to answer my query quickly. Only comment is it is annoying when the bill ends up in two parts. The issue I feel is that the system problem should have been picked up before the bill was sent out.

Great offer and easy buying process to getting golf equipment liability covered. The key test of a good deal is when you have to make a claim and this thankfully has not been tested yet.

The product was reasonably priced and arrived a little bit ahead of time. Let for me was that now that the UK is outside the EU the price really did included everything including import duties.

Overall delivery on time and competitive price.

I have had a Minera roof for 6 years and been very pleased with the service from architect initial drawing to delivery . They were very flexible to work round our builder's timeline.
6 years later I am putting solar panels on the roof and needed to know that the roof would accommodate them. Steve at Minera went out of his way to recreate the drawings that had been archived to confirm that everything was OK to proceed.
Oveall a great company, a credit to the building trade.

The whole order journey was very efficient from getting a quote to delivery. One of the key elements was that the pricing was also very competitive for the ordinary man on the street (not a company).

Promised next day and it arrived by midday and was kept updated during the whole process.

I have bought two phones from them over the last few years and now looking for my third phone. My immediate thought was to use Musicmagpie. The prices were competitive especially when the offers were taken into consideration.
I considered those phones that had a 10% discount star. I chose one at £629 and activated the SAVE10 code at checkout and to my disbelief I only got £50. A note told me that they only gave a maximum of £50.
My question is why advertise a 10% discount and then refuse to give it to you. This in my opinion is sharp practice and I will not give my business to a company that thinks that it is OK. The helpdesk told me, signing off, "have a good day"!
The ploy obviously works as they are still selling phones, but not to me!

A well laid out website, and whole process was easy.

Have Hammonds Furniture gone into administration?
They totally botched the planning of my wardrobes and had to remake it. They wrote to us just before lock down to say that it was ready to refit, then Covid-19 lock down hit and had no communication from them, just left hanging.
Next communication was on the 30 April saying that operations would start again on 25 May. That was it, they do not answer phones or emails.
I have a bedroom that has been out of commission for exactly 3 months today and no end in sight!
The world does not need companies like this.

Simple and very efficient service. Delivery guys were polite. Good experience.

Revising my initial marking down as I got duped into writing a review immediately with the lure of upgrading my delivery method. The reality is that the promised 2 day delivery is now 6 and counting. Rang up today to find out where my order is to be told that they are out of stock and they won't be getting a delivery until Wednesday (if true) so I won't get the order until at the earliest the end of the week. I got an apology but their business processes still doesn't include telling the customer that there is a problem. Very poor experience.

Website is good enough. I was buying Fibaro switches and the options are not really defined well as to the differences to similar products are. Could be improved. I have invested heavily in Fibaro technology so no going back, but not sure that I would do that again!