Reply from DX
Good morning,
Thank you for your kind feedback, we greatly appreciate it.
Regards,
Robert
JP
James Palmer
United Kingdom
Reviews
Review of DX
Review of Parcel2Go
Sent package and then got email saying…
Sent package and then got email saying two dimensions were 14cm and 11cm smaller than declared but the other was a whopping 1cm too much, and could I pay extra plus £2.50 penalty.
I measured the package when I sent it and it seemed to be as declared, but no evidence of the size was given, no contact details to query, noreply email etc. If the package had been squashed it might have become a little longer?
No doubt if I spent long enough I could find a phone number to ring and be told how important my call was for half an hour.
4 April 2022
Reply from Parcel2Go
Hello James
Thank you for your review. I am sorry to hear about this situation. Sadly, the parcel fell out of the maximum dimensions allowed for the service purchased. If you do wish to dispute this, please do so via the following link :
https://www.parcel2go.com/content/surcharge-info
Once raised here, our concerns team will respond to you via email.
You can also speak to our Live Chat team, they are online 24/7.
Live Chat can be located in the help centre of our website, when you search for our contact details.
https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go
You can use the link above, and refer to the last subheading on that link. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thank you,
Faye
Parcel2Go Customer Services
Review of Intelligent Immersion
I've had the I2W in for a few months…
I've had the I2W in for a few months now, and it works beautifully. I don't really understand how to set it all up, but Paul goes beyond the call of duty to help, and is a mine of information on this product and other products that interact with it. Linked to a battery storage system I ran my entire house including all hot water, hot tub and two electric vehicles in July for around £6. The I2W seems to react very rapidly and saves every last bit of energy.
3 September 2018
Unprompted review