SE

Sebastian

United Kingdom

Reviews

Review of Topbloemen.nl

Rated 2 out of 5 stars

The flowers were great but they left…

The flowers were great but they left them outside my girlfriend’s house and did not deliver them, or even notify (ring the doorbell) my girlfriend’s house to tell her they had arrived with a package. Fortunately the neighbours were nice about it and gave her the flowers, but someone could’ve easily taken them. ESPECIALLY, during Valentine’s Day.

14 February 2025
Unprompted review

Reply from Topbloemen.nl

Thank you for your review.


I apologize that the flowers were put in front of the door. This is absolutely not allowed. I will take immediate action on this to prevent a recurrence.
You have received an email from us with an appropriate solution.

With kind regards,
Team Topbloemen

Review of Topbloemen.nl

Review of bunq

Rated 3 out of 5 stars

Mixed Reviews

I’ve enjoyed bunq so far quite a bit. I don’t have many complaints since most things tend to work well. Here are my issues with it:
- The limitation on withdrawing money from your savings account to once per month creates more issues than anything else at all. I don’t see the point in this…
- Making international payments to countries like Mexico, USA, Canada, etc. is very complicated and sometimes it doesn’t even tend to work and instead all you get is an “error on our side (Bunq’s side) and that they’re looking into it but never do.
- Customer support takes 8+ hours to get back to you and when they do it isn’t the most helpful.

30 December 2023

Reply from bunq

Hey there, Sebastian 👋 Thanks for taking the time to share your feedback. Please be advised that to offer you the highest possible interest rate, withdrawals from your Savings account are limited to 2 per month. You can find more information about this here: https://together.bunq.com/d/5142 📚

We understand that you want the freedom to withdrawal your funds whenever you need, that's why we've now made it possible by converting your Savings Account to a normal bank account to access your funds right away 🚀 All you need to do is: Go to Home - Click on the Savings account - Tap on Settings ⚙️ - Choose Convert to Bank Account - Confirm ✅

If you’d like to suggest any improvement to the app to make your experience better, please do no hesitate to share it on our Together platform: together.bunq.com/t/ideas 💡 We're always open to feedback, as it helps us grow and improve our services for you 🙌

Recently, our support team has been a bit busier than usual, but they’re doing their best to assist you as quickly as possible! If you have an urgent inquiry, please follow the steps here: https://together.bunq.com/d/44000 to use our SOS support option and we’ll get back to you in 10 minutes ✅

Review of Holafly

Rated 5 out of 5 stars

Very fast

Very fast, consistent and easy support thanks to Roger and Maria Camila

2 January 2024
Unprompted review

Reply from Holafly

Hello Sebastian, We are very pleased to know that you were satisfied with our attention, we hope to continue accompanying you on future trips Thank you for your positive comment! Best regards, Esteban

Review of VELORETTI

Rated 5 out of 5 stars

The bike is amazing

The bike is amazing, it has changed my life for the better. Do keep in mind I’ve had it for 2 months but have used it 4-5 days a week. Very happy with it so far!

2 January 2024

Reply from VELORETTI

Hi!

Amazing!

- Team Veloretti

Review of GLS Netherlands

Review of eDreams

Rated 5 out of 5 stars

Fantastiz Service

I had contact with abhishek kapoor from customer service regarding my booking which had to be repayed because my first payment didnt go through, but once calling customer service he answered all my questions and we managed to make the payment.

11 March 2017
Unprompted review

Reply from eDreams

Hi Sebastian,

It's a real pleasure to be aware about your good experience with us.

We are really looking forward to hearing from you soon.

Regards,

Sam

Review of eDreams

Rated 1 out of 5 stars

No answer on customer service

I called customer service seeking help regarding my payment, I followed the operators instructions depending on my problem and no answer. I waited for about 15 to see if anyone would even bother after a while and nothing.

Horrible attention and service, not going to improve your business if this is your approach on customers.

10 March 2017
Unprompted review

Reply from eDreams

Hi Sebastian,

Could you please update your profile with your booking reference in order to go through your request please?

Regards,

Sam