Lori

Hello, and thank you very much for your review. We’re very sorry to hear about your recent experience with us, and we completely understand how upsetting and distressing this must have been.

We sincerely apologise for the confusion around your appointment, and for any inconvenience this caused both you and your daughter. This is not the level of care or communication we aim to provide, and your feedback is of real concern to us.

So that we can look into this matter more closely and provide a proper follow-up, we kindly ask that you or your daughter contact the practice manager directly (A full list of contact details for our practices can be found here: https://genixhealthcare.com/clinics/) or email us at info@genixhealthcare.com with your full name, date of birth, and the practice you attended.

Thank you again for bringing this to our attention—we truly hope to resolve this for you.

Thankyou so much for taking the time out to leave us lovely feedback. We will make sure this is passed over to Chloe :) X

Thank you so much for your very positive review of your recent experiences with us at Genix Healthcare! We hope to see you again so that you can continue to enjoy the dental healthcare you deserve.

Date of reply: Wednesday 11th December 2024 - 10:07

I'm pleased to hear your upgrade is working well Lori, thank you for the 5 ☆ review!

We pride ourselves on ensuring all the Trustpilot reviews received are real & verified. We ask customers use their unique invoice numbers when leaving a review, the customers review will then show as a verified order. We really enjoy replying to each review personally as we really do value each review received & our customer’s feedback.

Zoe Killick - Head of Operations (12th Year at Mr Memory)

Hi Lori,

Thanks for taking the time to leave a review. We are so happy to hear that you received great customer service from Robyn and were able to resolve your issue quickly.

Kind Regards
Jason

Hi Lori,

Thank you for your wonderful feedback!

We’re thrilled to hear that you were kept informed throughout the process and that our customer service team was friendly, helpful, and professional. It’s great to know that having a direct phone number for queries was useful for you.

If you need any further help or have more items to send, please don’t hesitate to reach out.

Best wishes,
Scarlett from the VCC team 💜

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Hi Lori,

Thank you for leaving your review. We appreciate your feedback.

I am very sorry to hear about your bad experience. We have been sure to escalate this situation to our Senior Operations Team, so they can flag this with Yodel.

I can see our team has issued the refund back to your account.

Again I am deeply sorry to hear about your experience.

Thank you for using Lee.

Best regards,

Lee Customer Care Team

We are so pleased to hear this, thank you for your lovely review!

Hi Lori,

Thank you so much for your review, it is much appreciated!

We are so pleased that you enjoyed your experience with us and we hope to see you again soon!

In the meantime, have a lovely Christmas!

Monty
The Branded Gift Co.