Stuart

I was a member of énergie Fitness Mullingar for over three years, and the decline in standards over the past year has been remarkable. I posted here previously and received the usual platitudes - none of which were backed by action. In fact, things only deteriorated further.

People need to know what an awful brand this has become. énergie will insist that clubs are run by franchisees, yet it is their brand being damaged by how some of those franchises operate.

Locally, torn flooring has been left unrepaired for more than a year, equipment is visibly worn, the gym is freezing in winter and stifling in summer, and repeated price-increase emails citing “upgrades” have produced no visible investment. Staff turnover is constant, the remaining staff increasingly unapproachable, and feedback is either ignored or deflected - even when escalated to Empowered Brands, énergie’s parent company.

Members should also be aware of Clause 9.3 of énergie’s own Terms & Conditions, which allows cancellation if facilities or services fall below a reasonable standard. After more than three years of membership and months of ignored, justified complaints at both club and higher level, I finally cancelled in November. The only interest shown was in recovering a final payment. I blocked the mandate in accordance with their own “breach” clause.

An attempt to take payment on November 30th failed, yet somehow, on December 2nd, a debit was taken anyway via another method. This raises serious questions about how securely member payment data is handled and who has access to it. This payment is now formally disputed with my bank and on principle, I will not be backing down.

A “Franchise Performance Manager” assured me on 14/11 that complaints were taken seriously. I never heard another word. The pattern is clear: silence when standards are questioned, urgency only when money is involved. The lack of oversight from the brand itself is deeply concerning.

My new gym is not perfect, but it is maintained, heated, staffed by people who listen, and invested in - qualities énergie Fitness Mullingar clearly lacks, and which the brand appears unwilling to enforce.

And in anticipation of the inevitable copy-and-paste, AI-generated “we’re sorry to hear this” response: do better. This issue is not going away.

Sad to be writing this, but after emailing my concerns to the former GM two weeks ago and not even receiving an acknowledgement, I feel I have no choice but to post here.
The truth is that the owners have stopped investing in this club. It feels like it’s all about the money now. Every year we get the same price-increase email dressed up with talk of “investment,” yet even basic maintenance is ignored. The carpet has been worn through in places for over a year. If senior management ever looked up from their spreadsheets during visits, they’d see it too. There’s no excuse.
Members have been asking for a proper lateral pull-down for ages. Instead, we’re left improvising with a battered cable bar on another machine. Heating and air conditioning are non-existent yet rising energy costs are still used to justify higher fees.
Staff turnover is constant. Perhaps if staff were treated as fitness professionals rather than cleaners or salespeople, they’d stay longer and create the kind of experience members would gladly recommend. Jordan, as many reviews mention, is a real asset — but for how much longer?
I don’t mind paying more for quality, but right now this gym is basic. The only reasons I’ve stayed are the short drive and the parking.
I wish the new manager well — she sounds determined to make improvements. But unless the owners back her with real investment, all the promises in the world won’t matter. I’m sure some other members feel the same and will walk if things do not improve.

I really wish there was some way of holding Google accountable for its actions. They have KNOWINGLY allowed users to post politically motivated, fake reviews on a clients account - including one that uses a personal insult towards the managing director. Apparently, it "doesn't contravene their policy". They changed several details of the business too without consent and on a another client account, they added a booking tool from a third party without consent. Google really has lost the run of itself.

Purchased a new oven. Happy with product information and pricing. Free delivery was a bonus and installation (by Dean) was quick, hassle free and great value. Have yet to use the product but so far, so good.

Recently treated myself to a compass pendant and have bought 5 other pieces since! Really good quality and refunding the customs charges is an added bonus. Staff really friendly too. So nice to be writing a positive review for a company again and it’s well deserved - so far!

Very happy with my purchases. Good clear communication, delivery was prompt and the bottles were very carefully packaged. Would have no hesitation in using them again.