Sam hubbard

Avoid at all costs, it’s not worth the hassle. all the products I’ve got are terrible quality, sash window fitch catches that don’t work at all because they are so badly made, inaccurate descriptions of products. Unhelpful staff that don’t have a clue what they are talking about, promises of refunds that don’t happen over and over again.

They sent out replacement key case, it was such poor quality, it did not fit the chip inside the shaft of the key was the wrong width. I had to email 6-7 times all to little or no response. Luckily I paid with PayPal and had to claim a refund via them. Big waste of time

I loved the idea of these toothbrushes but totally failed in reality. I was very surprised that a b corp company that raves about sustainability would only have a one year warranty, that’s not sustainable. It does not have modular parts that could be sent out to fix broken ones and actually make it sustainable. They clearly have problems with the poor charger design ( if it had a magnet to hold charger in place then then toothbrush would not have to balance upright to charge) and the on/off button. The on/off button broke in the first 6 weeks so I returned for a refund and reluctantly returned to oral b one that generally only last 2-4 years which I don’t think is good enough but better and more sustainable than 6weeks!

Booked a place to stay for a wedding in London months before. Host cancelled the day before while I was already away from home now I have nowhere to stay as only expensive places left. They said they would refund me in 15 days and have been claiming to help for 12 hours all while deliberately cutting contact and making suggestions of awful places hours away from where I need a place

I bought a smeg oven, the oven had a hole manufactured in the back of it with no cover plate so the hot air from the oven was directed at the wiring, scorching the wiring and all the components in the oven and not out of the vent this meant that the oven broke so often that it cost hundreds to repair. I contacted smeg they said there is no problem with the oven, but it has clearly been supplied in this unsafe way and has clearly shortened its life and cost loads to repair. Don’t buy smeg appliances they are terrible!

Very dishonest, I ordered bifold doors from Redruth branch, they supplied broken triple glazed unit and hid it under tape, they refused to replace unit saying I can take it to small claims court if I want but they relied on me not having the time to do so. The laminated glass they specified was so badly cut that the chips on the edges of the other units have since spread across the whole units so all need replacing which is 80% of the cost of the doors.

Bought WiFi light switches, they don’t work and have gone bust it looks like!

I bought a set of coloured glasses, no mention of the colour being plastic coating that peels off when it’s wet! We were drinking plastic! Not safe to use. Customer services are slow and not that helpful then checked the reviews and they al mentioned the same problem yet they have not removed the items from sale!

I got an iPad Air battery, it was terrible, nowhere near as much power I got an alternative from another company which was fine but on removing the iPhonefixuk battery I found that their battery swollen and dangerous. They are refusing to refund and want me to send it back to them even though it is swollen and dangerous and no courier will deliver it.

Spent lots of money using their smart battery on CO and heat detectors only for them to discontinue them and any support so I can’t even use the products I have bought from them and I have to rebuy the detectors to get WiFi ones

No up to date stock levels, so wasted time ordering stuff it was going to take a month to get!

Very poor quality items most of the measurements for the bathroom I ordered were wrong. Customer services are useless and don’t read your emails properly, and they sent out items I had asked them not to.

Asbestos bags incorrectly described, only 20 arrived of 35 ordered. But they were helpful and quick to fix any problems.

Don’t risk your money, the seller ripped me off, not producing what I asked for by when they said it would be ready. Dispute process is a joke they just closed the case without giving my any information or taking any action against the seller. Avoid at all cost.

Always go out of their way to be helpful, good quality, ethical clothes the packaging was even recyclable!

Terrible, unhelpful company that says it has a guarantee to help you with cancellations, schedule changes etc but the policy small print excludes everything imaginable! Do not use. And isn’t I strange all the 5 star reviews are all by people who have only posted 1 review! Made up profiles?

Orders arrive quickly, well packaged, I lost an invoice and they were helpful and resent it for me.

Last two orders have been delivered much later than promised, and no one followed up when I asked them to redeliver. Sash window pulleys ordered all scratched up and poor quality. Catches so badly made they did not work sash cord poor quality.

Regular customer, for tools and machinery. Have occasionally returned things that are not good enough quality and had they have always taken stuff back with no problem.

Ordered with them because of the price. It took two weeks to let me know it was out of stock, and two months and a lot of phone calls to get the item I ordered, they rarely phoned back when I asked them to chase up the order. Will never use again.