Christopher Foster

I can't recommend Land and Sea highly enough. I bought an Autoterm Heater for my sailing boat from Land and Sea last October and had it fitted by a local marine electrician.

However, it would not work and very long story short, with Martin's help and patience it is now working.

He immediately responded to every question (usually within minutes whatever day or time) and helped me deal with Autoterm when they weren't being helpful at all. He sent new parts for me to try to get the heater going and over the course of 3 months, many phone and video calls and emails we found the electrician had not installed the heater correctly.

It is honestly the best customer service I have probably ever seen and I cannot thank Martin enough.

This company is attempting to evade a clear warranty obligation on an entirely spurious basis.

They are refusing to honour a warranty claim because I snipped four wires on a controller that was already non-functional, with no power connected, solely so it could be returned to them. This is being used as a pretext to deny responsibility for a fault that was present from the outset.

The process has dragged on for over five weeks, during which Autoterm have been obstructive, dismissive, and wholly unhelpful. The heater was purchased for installation on a sailing yacht and was fitted by a qualified professional marine electrician. I provided video evidence of the fault, yet this has been ignored in favour of an implausible and convenient excuse.

Despite charging a substantial premium for what is marketed as a quality product with proper support, the heater does not work. Instead of resolving the issue, they are now insisting that I spend an additional £140 to replace a component that was faulty when supplied.

For context, a family member fitted an £80 Chinese heater to his boat, which works perfectly. My £640 heater does not. The contrast in both product reliability and after-sales support is stark and deeply embarrassing for a company trading on a reputation for quality.

Based on my experience, I would strongly advise others to look elsewhere.

I ordered a coat on Saturday with next day delivery. It arrived on the Tuesday. It was a competitive price too.

Our premiums have doubled since 2020 from £22pm to £45pm. We have not claimed on the policy and our dog is just over 6 years old, fully vaccinated, tagged and we have a plan with our local vets too.

I was told I could reduce the premium to £40 if we obtain Waggel's permission before using a vet - something I was pretty sure we had to do anyway.

There are many highly reviewed companies offering cover for £20 - £25pm (i.e. half the renewal quoted) for lower excess and higher amount covered.

I don't know what has gone wrong at Waggel, but this looks suspiciously like price gouging.

Had some issues activating Windows 11 Pro, but support was very prompt and gave detailed instructions.

I would happily buy from here again.

It took some toing and froing, but that was Microsoft's fault. Honestly, the instructions from Bitcodes could have been better and that ended up causing me quite a bit of work, but the Office code worked.

I ordered wipers for my daughters car and my car. This is my second time using this site.

My daughter's Mokka blades were fine, good price if slow delivery etc etc.

My car wipers were missing adapters and the boxes had been opened. My guess is that this is a returned order that hasn't been checked and then sent out again.

We are about to go on a long journey around Europe, so my advice is to immediately check anything received.

I have contacted support so see where we will get to, but they shouldn't be sending out wipers that have previously been opened.

We ordered an Oodie 4th December and was told it had been posted 48hour delivery on the 6th.

Still nothing at all delivered and Oodie have sent an automated email to say they won't respond until after Christmas.

It will be sent back if it ever does appear, but given how many complaints there are I wonder if the company has gone under. They should not be taking orders.

I haven't used any bulk email provider before and we needed to find a solution for our small business. We only send at most 300 or so emails - all to clients who want these emails and aren't marketing.

The point is, we aren't a marketing organisation and have little to no experience in this field

To cut a long story short, emailoctopus have been incredibly helpful in setting everything up - which I did while still on the free plan. I have since upgraded to the £8 per month plan and used the system to send several email updates to clients. The majority went through with no issue and the templates available are professional and easy to edit.

We can then see reports as to how many emails have bounced and why and easily resend to these clients if need be.

Emailoctopus support has always responded in a prompt, friendly, manner to every question (and I've had quite a few!). The system is easy to figure out, even for someone completely new to bulk emails.

I cannot recommend this company highly enough.

We could not book 3 rooms directly with the hotel we wanted to stay at and other booking sites just don't seem to be set up for this.

Destinia made it easy to book several rooms. There was an issue with the booking (pretty sure it was my fault) and customer services sorted it out promptly and with no fuss.

We then had to cancel the 2nd night at the booked hotel because they had shut the onsite facilities and it was 25 miles to the nearest anything else. Long story short, the hotel then tried to deny an already agreed refund, but Destinia chased and chased this, eventually getting our money back a few months later.

Top class service (plus great prices). Will definitely use again.

Generally poor reception. Phone calls at best unreliable and at home I have a weird issue where people can't hear numbers! I am guessing it is to do with signal compression but has persisted for months now and goes away when I switch to an O2 SIM on the same phone. Data is often unreliable and again I need to switch to an alternate SIM.

They are cheap and I switched because I became fed up of EE gouging especially with roaming.

I needed to sell my daughter's car after it failed an MOT. I was given a quote, had a few questions which were answered promptly when I rang (nice not to have to hold for ages and speak to a real person!).

The scrap people arranged a day for collection, rang 20 minutes before arriving and I received payment within a couple of hours.

Faultless experience and highly recommended.

Update: Motoreasy rang within a few minutes of me posting this review and asked for clarification of the timelines. They have since refunded my £60 contribution. To be fair, I've had 2 issues with Motoreasy and both times they have resolved them promptly and showing they are keen to leave customers happy. It's pretty rare these days for companies to be so bothered, so I've changed my rating from 2 to 4 stars.

Summary: Motoreasy left me without a car for 2 days and weren't entirely truthful about our interactions. My car has still not been repaired.

9 months after buying a full warranty, my Mercedes needed a repair on the reversing camera. It was firstly booked into a place who couldn't carry out the work needed and luckily I checked before spending a day without a car and paying £60 for the "investigation".

It was then booked into the local Mercedes garage. Motoreasy provided me with the wrong date for the repair, but Mercedes corrected this.

I dropped my car off at 8am on the day given. By 4.30pm Mercedes rang to say they had messaged Motoreasy but heard nothing back, so the car stayed over night.

11am the day after, I rang Mercedes who were still waiting to hear. I rang Motoreasy who denied they had heard from Mercedes. After some prompting, they accepted they hadn't replied. I asked them to reply. Within half an hour I received an email asking for a full service history and MOT. The service history is held by Mercedes and the MOT is online, so this was a pointless email.

I rang again and explained the situation and, after a few minutes was put through to someone else with no explanation. This was the original motoreasy employee, who prevaricated then agreed to ask Mercedes for the information.

I left it an hour and called into Mercedes, who said they had just received the request and were replying, so I left it with them.

By 1.30pm I still had heard nothing, so I contacted Motoreasy again. They said they were waiting for Mercedes to contact them. I pointed out I was in the showroom when they sent the information. 5 minutes of "looking into it" and they accepted they had the information and would get back to me within an hour.

So far, Motoreasy had done nothing they promised and I had been without a car for 2 days. I think I've been dealing with a member of staff who simply doesn't do what they say they will until chased.

Nothing more was forthcoming, so I said either authorise the repair or cancel the warranty; I think they deliberately misunderstood, but disconnected the chat anyway after saying cancellations would be in touch. I reconnected and asked what the position was and was repeated cancellations would be in touch.

There was a bit more back and forth, but I am now going to collect my car having been without it for 2 days and Motoreasy didn't authorise anything or do anything they said they would.

Update: Motoreasy rang back and asked if they could authorise the repair and not cancel. They said they had received information from Mercedes whilst I was on live chat earlier, but this was clearly when another member of staff checked up on the case handler and prompted him to check his system.

I've since collected my car and, as I walked out of the garage Motoreasy called to collect my £60 and authorise the repair. Mercedes will carry this out when they can fit it in.

My strong feeling is that I've been unfortunate to deal with a particular member of Motoreasy staff and that the company itself is quite bothered about providing service when they can.

£18.40 to buy 2 tickets. I avoid Ticketmaster whenever possible and you should too.

Appalling service means our flight was delayed going out and we have waited hours for luggage on return. If your airline uses Swissport, choose a different airline.

Shipping time from order seems more or less random and is often far longer than estimates. Also, I've received several orders whilst the Positive Grid site is still showing as being prepared!

I've had one reason to contact customer service and they were helpful and shipped a replacement part, but it took something like 4 months to arrive.

Ordered a discounted subscription to SavvyNavvy via the website on a Saturday, received details on a Sunday afternoon although wasn't expecting it until Monday.

All worked fine, so couldn't really have been a better interaction.

Paid £10 for next day delivery.

The item cost £69.99 and delivery was £10.

The item wasn't delivered next day.

Received a patronising email stating there's nothing they can do about delivery issues. Their support emails begin with "Smiley day to you, Critter!". This wasn't a smiley day as this item was for my daughter's birthday.

I replied that there is something they can do - refund the £10 because I paid them for it, not the courier.

They graciously, as a one off exception, managed to offer me a £5 store credit towards future deliveries ("I was able to get approval for a one-time exception for you to issue store credit in the amount of £5")

I pointed out that this is no use to me because I won't use their store again and I haven't received the service I paid for. They should use a better courier if they have "issues" with the courier (it's DPD).

I have heard nothing since.

I ordered a curtain pole. It arrived a few days later. It is a nice curtain pole.

I took the day skipper course. It was clear and easy to follow, even though there are some quite complex things explained. I only had cause to ask one question and this was answered within 5 minutes.

It took me quite a while to work through the course as I studied whenever I had spare time, but you can go back to any section at any time to revise or brush up on any points that need refreshing.

I definitely recommend that anyone taking this course uses Navathome.