Purchased a V11 vacuum which started having issues with the canister bin within ten months of use. Contacted Dyson and talked to an agent. Explained my concern and also sent videos of the issue. The agent agreed there is a concern. After being put on hold a while later the agent returned and said they would send me a replacement part for free it was still under warranty. The agent said it was backed ordered and that they will contact me when available, gave me a claim number and I thanked him. After three months I heard nothing so I sent a email to Dyson with claim number and asked what’s happening. No response for two weeks. Wrote again and still no response. After four months I wrote a bad review then I got a response. Explained everything all over again and the agent said they will send me a new vacuum. Great. I got the new vacuum in about a week. I had to send back my old one first though. Anyway the new vacuum worked great for about a year then quite working. The vacuum Would start and stop instantly then once in a while it would run for approximately thirty seconds or so. Contacted Dyson explained the concern. The agent said that I need the cyclone which is the whole body assembly. The agent also said that I had no warranty as it stared on the original purchase date. So I asked him how much and how long to get one. He answered it’s on back order and has no idea when it’s available. I said don’t give me a price I’m not interested. Can’t wait for who knows how long without a vacuum. So I had two V11 vacuums that didn’t last a year without concerns. Dyson did nothing to resolve this. A $800.00 vacuum is garbage less than a year of use. Stay away from Dyson there products are garbage, buy something else I did. I don’t want to give it one star if I could I would give it negative stars.