XPS were informed of my retirement on 20th of January 2026. Got the anti-scam call 4 WEEKS later. 3 weeks later, I'm still waiting for a response. I have phoned to complain 3 times, am told that the review team have still not listened to the call yet. Communications have been non-existent unless I instigated it. XPS may think this is acceptable, I do not. All this time I am not receiving any income apart form old age pension. I have tried to contact the directors but they don't answer the phone. The staff I have spoken to have been very polite, but they can't seem to do anything to get the process moving.
I have not been impressed.