I contacted Dyson on Jan 30th for warranty service to my Dyson Big Ball vaccuum. After calling them numerous time to obtain a Purolator waybill, with the excuse being the back office is having trouble, we will send you the waybill soon. When i finally received the waybill, it was for me to ship my vacuum from Toronto to Calgary for service. I again called them and they said they can't generate a waybill for the Mississauga service center. So i shipped the item, by ground and it finally arrived in Calgary on Feb 24. Policy is, they will send an email upon receipt of the service item (hmmm i wonder when that's going to come?!). I spoke to them on friday and they said they would escalate my service. I spoke to them again today and they told me is 10-21 business days in service. Blah Blah Blah