Wrong item received and woeful communications
Wrong item received, took 3 days for a response from customer service in which I was just sent a link to signup for a return service out of the blue and which expired after 15 minutes
Reply from ART OF
Hi there,
We are really sorry to hear that you received the wrong item and the frustration this has caused. I can see that you contacted us on Wednesday morning and we responded Friday morning, which is within our 2-3 working day response time during busy periods. However, we completely understand that any delay when we have made a mistake is frustrating and we sincerely apologise for this, as well as the inconvenience for the return link which expired after 15 minutes.
We replied to your latest email first thing this morning and will ensure the correct item is shipped today, with delivery expected tomorrow
We are truly sorry for the inconvenience caused and appreciate your patience while we put this right.