Complaint Against Dyson Canada – Unresolved Warranty Repair, Financial Loss, and Warranty Depletion
I am filing a complaint regarding an unresolved warranty repair for my Dyson Airwrap.
I activated my warranty on July 1, 2025. Within one month of purchase, the unit stopped working.
Below is a documented timeline of events:
• September 17, 2025 – Troubleshooting initiated with Dyson.
• September 17, 2025 – Dyson confirmed machine repair.
• September 29, 2025 – Additional correspondence sent.
• December 3, 2025 – Repair follow-up.
• December 5, 2025 – Repair order confirmed.
• December 10, 2025 – Exchange order issued.
• December 25, 2025 – Email received stating repair was cancelled.
• January 12, 2026 – I followed up again as I had still not received my Airwrap.
• January 14, 2026 – Exchange follow-up from Dyson.
• January 15, 2026 – I sent a formal escalation noting a 6+ month delay.
• January 22, 2026 – Address confirmation requested for replacement.
• January 22, 2026 – General response from Dyson, but no product shipped.
Throughout this process, I have repeatedly been told to wait 10–15 business days, leading me to reasonably believe the replacement was imminent. Based on those assurances, I did not purchase an alternative styling tool.
As a result, I incurred additional out-of-pocket expenses. I attended multiple weddings and social events during this period and had to pay for professional salon styling services because the Dyson Airwrap functions as a salon-quality styling tool. Had I been given an accurate timeline, I would have purchased a lower-cost temporary hair styling device instead of incurring significantly higher salon fees.
In addition to financial costs, I have spent substantial time following up with Dyson, including phone calls, emails, and time taken away from work to resolve this matter.
Furthermore, this product carries a one-year warranty, and it has now been in Dyson’s possession for approximately eight of those twelve months. Despite this excessive delay, Dyson has not offered to extend the warranty period to compensate for the time the product has been unavailable to me.
I informed Dyson that I would escalate the matter to the Better Business Bureau and Ontario Consumer Protection if it remained unresolved. No meaningful action was taken.
As of February 2026, I still do not have my product.
I believe this constitutes:
• Unreasonable delay in fulfilling warranty obligations
• Failure to return my property
• Financial harm due to reliance on repeated assurances
• Depletion of my warranty period while the product remains in Dyson’s possession
Desired Resolution:
• Immediate shipment of a new replacement unit with confirmed tracking and a warranty extension reflecting the time lost, OR
• A full refund to my original method of payment,
AND
• Additional goodwill/financial compensation to acknowledge the prolonged delay, financial impact, and significant inconvenience experienced as a result of this matter.
Given the length of delay and the documented impact, I believe compensation is appropriate and warranted.
I have retained all documentation and correspondence and can provide supporting evidence upon request.