I received an email from Dyson On Dec 26/25 offering a "Boxing Week Event" sale claiming "More benefits when you buy direct from Dyson." So, I proceeded to order a Purifier - Humidify & Cool PH2 De-Nox and a Cool Tower Fan AM07 at a saving of approximately $500.00. My visa payment went through and I received an order confirmation number. A few minutes later I received two emails, one stating my "order has been cancelled," and the second telling me to "complete your Dyson order by clicking the link below and enter your details to make payment and finalize the transaction." I tried numerous times but it would not work so I phoned Dyson on Dec 29/25 explaining the details of my attempted order. I was told not to worry, that Dyson had a glitch in their on-line payment system and that they would honor that price for the two items, with no shipping fees. This situation repeated four times between Dec 29/25 to Jan 19/26 with a repetition of order and payment, cancelation, wait for refund and reorder all the while being told that the glitch was fixed! I finally emailed Dyson detailing the events from Dec29/25 to Jan 15/26 and received an email from Dyson on Jan 17/26 telling me that my "best course of action right now is to purchase your Dyson products in person at a Dyson Store or from another retailer." When I emailed them back asking if they would guarantee that they had the specific items I originally ordered in stock and would also honor the sale price offered, I NEVER HEARD BACK FROM THEM!
This is beyond comprehension! Never will I purchase another Dyson product!