I purchased a refurbished Supersonic hair dryer directly from Dyson as a Christmas gift for my wife, and it arrived with a significant crack in the housing and chipped plastic. The support experience has been appalling. First, they tried to hide behind a "final sale" policy for an item that arrived broken.
After weeks of back-and-forth to get a warranty return approved, they finally admitted their failure and explicitly promised in writing they would send a brand-new machine in original factory packaging to make up for the delay. They immediately broke that promise and shipped another refurbished unit instead, brushing off their written commitment as a "miscommunication." It is now February 8th, two months since I ordered this gift, and I still don't have it. I have bought a lot of Dyson products over the years, but this level of dishonesty and incompetence ends it for me. I will never buy from this brand again.