Unfortunately, I received very poor service recently. I attempted to purchase the latest Airwrap ($895). The website offered a 10% discount if I provided my contact information, and I received the discount code via text message. However, the message did not include an expiry date.

At the time, the model I wanted was out of stock. About two weeks later, it was restocked and I was notified, so I went back to complete my purchase. When I tried using the 10% discount code, it didn’t work.

I’ve reached out to Customer Service multiple times, and the conversation goes in circles with no resolution. I was told the 10% code was for my “next purchase,” and this was my next purchase — it would have been my first-ever online order from their website. Any other purchases I’ve made were in-store.

They can clearly see in their records that I’ve never ordered online before, so I don’t understand why they won’t honor the offer. For an $895 hair tool, I expected better support. I’m not paying full price after this experience, so I won’t be purchasing. Terrible service and a complete waste of time trying to resolve this through their customer support team.