Oh my god !! The absolute absolute worst company to deal with. I am still chatting with them is now one hour and 45 minutes just to get a replacement hose. Additionally, they want to charge me for shipping. They should be covering this hose and shipping at this rate an hour and 45 minutes of my time talking to two different chat agents who don’t respond at all additionally, the agent despite me sending numerous photos and even typing out the model number and the issue for him various times then was trying to place an order for a completely different part for a completely different model. Do they not read these chats? What are they doing? Can they just pay attention to one chat at a time?