you probably will not believe it. After like, 3 years of being their client. With zero issues. Salary, transfers, utility payments, shopping. I asked to change the branch. From Milan to Toscana where I have transferred and have the residence. They said there is some technical issue in the app, so they cannot do it. And you know, in Unicredit, it is not like a one bank. Different local branches are like different banks, they dont provide services for clients from other cities (of the same brand "Unicredit', don't get me wrong! So they recommended me.... To close account and to open it in some other bank! No kidding! It happened today in Montecatini, guys! Thets the funniest thing I have ever heard. (to be fair, in Capannori they said something similar, but I thought they were dumb, I apologize, it is apparently the corporate policy)