Very Terrible bank especially if you don't have resident permit in Italy also not speaking Italian. I visited this branch and contacted one lady in the front first desk. She does not speak English and when I asked her to type in the google translate, she scolded me silently and not even willing to help. Just continuously screaming in Italian when I can't understand this language. Staffs are lacking even with their own procedure. They will just chase you out branch to branch. If you are not helping your customers why the hell you open an account for them. Just let them know in the beginning, this is not suitable bank for you.