Hi Ian,

We’re sorry to hear about your concern regarding your recent delivery. We’ve looked into this carefully with our courier and can confirm that the delivery photo matches the same address and door used for your previous successful deliveries. Based on the timeline and delivery evidence, it appears the parcel was delivered as expected.

That said, we completely understand how frustrating this must feel. If you’d like to discuss this further or need any additional help, please reach out to us directly at support@luresedge.com. We’d really like to resolve this for you as smoothly as possible.

Kind regards,
Rob