not anymore!
Happy customer at EVR since 2017, but not anymore!
They claim (after reading bad medical notes from a doctor) that I shouldn't not have gone on a business trip since I had experienced knee pain on and off for 3 weeks. The trip started on Monads, I was able to walk and travel without issues to Stockholm.
Tuesday morning at Arlanda my knee locked completely and I had to go to the ICU, being wheeled out from the airport in a wheelchair.
taxi fares are denied and new train ticket home (domestically) is rejected.
Add poor communication, tools to submit expense report that don't work properly (I spent 2 hours to submit 6 taxi receipts, due to crappy errors in the portal), and no interest whatsoever in ringing me up to discuss what kind of proof they would be interested in, just the same statement over and over again, doctors note state that I have said I had knee pain on and off for 3 weeks, hence the condition was already existing...
ICU checked that nothing was broken, MRI a few days later back in Goteborg concluded bakers cyst/inflammation-but ERV isn't even interesting to understand what happened.
Bye Bye ERGO! Sorry that you got sold ERV!
Reply from Europeiska ERV
Hi Sus,
Thank you for taking the time to share your experience.
We are sorry that you feel dissatisfied with our service and the handling of your case.
We want to clarify that we always strive to offer our customers the best possible service.
Regarding the terms of the insurance, these are clearly specified and are provided at the time of purchase of the insurance.
Our decisions are based on the terms applicable to the specific insurance and the circumstances that arise in each individual case.
We understand that it can be frustrating when compensation cannot be granted, but as an insurance company, we are obliged to follow the terms.
Unfortunately, we cannot go into details about your specific case here for privacy reasons, but we can assure you that we have handled the matter in accordance with the terms and condition and guidelines that apply.
If you have any further comments or questions, we kindly ask You again to contact our Customer Embassy: kundambassaden@erv.se
Best regards, Eleonor - Customer Service