Appalling customer service
The move on 21/9 was fine. I paid 3 weeks in advance. I’ve now paid on 28/9 the agreed storage fee. However they charged my account an extra £35 on 22/9. I’ve tried contacting customer service to find out why and they never answer the phone.
2 October 2025
Unprompted review
Reply from Anyvan
Hi there,
Thank you for getting in touch and sharing your feedback. We’re sorry to hear about your recent experience.
Having reviewed your account, we can see that you spoke with our Storage Team on 2 October regarding the disputed £35 charge. If you require any further clarification or assistance, please don’t hesitate to reach out to the team again, and they’ll be happy to assist.
Kind Regards,
Emma