Since privatization, they now charge 30p for a postman making a delivery to your house. On Tuesday I paid to have a letter collected 1st Class and be signed for and collected on the 24th Sept. When I went to the site to check why, they can, apparently choose when they collect up to a week. This was an important business letter that had to be delivered on the 24th. I will never use online collection again. The nearest post office oto us is never open due to internet issues and on the on one the one time I managed to get served they refused saying they could not understand what I wanted - I speak Queen's English and am British Born and Bred - unlike those in the post office