I have been with Distributel since the company began, with business and for many years as a residential customer. Their service, when operating from Ottawa or Montreal, was excellent. Then, horror of horrors, Bell bought Distributel, and some overpaid exec decided it would be great to have the company operate from Cairo, Egypt, and there has been nothing but trouble since. After many glitches, I filled a complaint. A few days later, the digital directory on my phone was erased. This was the first time this happened in nearly 40-years of using Bell business telephones, and I believe, it is highly unlikely that it was a coincidence. Now, no matter how hard I try, I cannot even get to speak with a tech in Canada. If you need reliability in a VOIP, go with any company but Distributel!