Parcel never arrived, refund 1.5 month later
I ordered 2 summer tops. Package was delayed 2 weeks at firtst. Then sent to wrong pickup point 30miles distance. Then cancellation was not possible. Customer needs to initiate contact al the time. After 1.5 month finally got my money back. Never received the summer tops nor had any excuse.
Thanks for the late excuse Lee, but customer friendlyness does not start with an obligatory trustpilot reaction. Please really change reach out to a customer.
Reply from Lee Online Store
Dear sirs,
Thank you for sharing your experience with us.
We sincerely apologize for the delays, the inconvenience caused by the package being sent to the wrong pickup point, and the frustration you faced with the cancellation process. This is not the level of service we strive to provide.
We understand how disappointing it must have been to wait so long without receiving your summer.
Please know that your feedback is very important to us, and we will be investigating what went wrong to ensure this does not happen again in the future.
Kind regards,
The Lee Customer Care Team