I purchased a complete Synology NAS…
I purchased a complete Synology NAS setup with six disks, and one disk failed during the warranty period. After Synology confirmed the fault, I returned it to SP, who also conducted their own checks, despite Synology having already confirmed the eligibility for the guarantee. Instead of sending me a new disk, they claimed the disk is no longer available. I turned to Synology, yes, it is still available. I got back to SP, and they would only return the money for which the disk was purchased. NO COMPENSATION FOR THE YEARS PASSED, INFLATION, JUST MONEY BACK. It's like saying: We do not care you bought your NAS with us, go with your problem somewhere else... Yes, that is what I am doing now. See you never again!
Reply from Scandinavian Photo
Hello,
Thank you for taking the time to share your experience.
We sincerely apologise that your case was not handled in the way you expected, and for the frustration this has caused.
When it comes to warranty cases, it is the manufacturer who decides how a claim is handled and what measures can be taken. We follow the manufacturer's decisions and guidelines, and since the product is no longer in our assortment, we asked if you would like a refund or a gift card as compensation.
We understand that this did not meet your expectations, and we take your feedback very seriously in order to improve our service in the future.
Have a nice day! / Sandra P