Received mine on the 6th of January 2025 and within a month it started playing up. They responded quickly for it to be repaired but within another month it had completely stopped working again. Now they are ignoring emails as seems to be standard for them once they have passed the 30 day period. I purchased another one that was a lot cheaper from a different company so I had one to use whilst my waterpure one was sent back and I have had no issues at all and this one is being used 2 twice a day.
I originally purchased from waterpure thinking the extra price tag would be a better product with good customer service but I couldn't of been more wrong, just a white labelled product with VERY poor customer service.
If for some reason you insist on buying one from them just make sure you use a credit card to cover yourself.
This part is directly for waterpure as you seem to reply to some people on trust pilot but then ignore emails still. The last email I sent was 22nd March stating the 14days so you will easily find me. All I wanted was a product that worked but that's obviously too much to ask for so now I will have to play the silly game of trying to get my money back. I shall be leaving an honest review on every video or post I see across social media along with making my own, I now see why you have turned of comments on all your YouTube videos.
Would it not be easier to stand by your product offer the support you should and then reap the rewards of having a honest business.

Update as you asked for more info but it didn't upload for some reason.

This is the last attempt of contacting you via email and tiktok and as usual you just ignored it. ( sent on 08/04/25 )

hi i have just sent a email but due to the previous issues i shall copy and past here as well.
I have just received my distiller back but I was expecting a completely new base as this is what was stated in the RMA, I have attached a photo of this. In all honesty this is the only reason I sent it back to you, I wasn't expecting to receive the original unit back covered in gasket sealant. (Hope its at least food grade sealant)
Also in regards to my emails not being esponded to 1 had emailed via reply from the original problem but also as complete new fresh emails so this wouldn't of gone to someone on annual leave.
I can also see that the fan itself hasn't had anything done to it but that's fine the issue wouldn't of been the fan. The issue would of been the boiling chamber it's self. This will literally iterally consist of a heating element, pcb, thermal switch and some wires so really the issue would be heating element or pcb. As a educational guess I'd say something failed on the pcb. (Just to clarify I'm a technician so have a idea of how things work)
After all of the issues with this distiller and the complete mess around with emails also the fact I was sent one with the incorrect stamping (shouldn't be my problem) I would of thought the best thing to do would be replace the unit itself as was stated by yourselves.
Jamie