Didn't honour their warranty on a van a…
Didn't honour their warranty on a van a year old - gave the garage a list of things to try to fix the adblue system rather than replace the part- which is fair enough - but then proceeded to tell the garage that they wouldn't cover the costs.
I won't buy from the supplying company any more vehicles nor from anyone involved with Opteven
Reply from Opteven
Hello,
We're sorry to hear that your experience with our services regarding the use of your contract for your vehicle was not entirely satisfactory.
Coverage of repairs depends on the cover provided by your warranty. It appears that in the case of this request, the part was not covered, which is why we cannot cover it.
For all subsequent requests, we advise you to refer to the general terms and conditions of your contract, which you received when you took out your contract (remember also to check your spam folder if you did not receive it in your main mailbox).
If you have any further questions, our advisers will be happy to help. You can contact them by e-mail at relationclient@opteven.com, stating the subject of your request, your registration number and your policy number.
Our team will do its best to reply as quickly as possible.
Good day to you, the Opteven customer relations team