Dear Mr Roberts,

Thank you for leaving us a review. We value and respond to all of the customer feedback we receive.

I was disappointed to hear that you had made an error whilst completing your online booking and whilst we appreciate that it was human error that you have selected the wrong venue, this particular chain of hotels has a very strict cancellation policy.

Whilst all Spabreaks.com online bookings are non refundable, as a third party booking company Spabreaks.com would have been happy to assist you with amending your booking however we do have to adhere to the cancellation policies of our suppliers who in this instance would not permit your booking to be cancelled.

We apologise for any disappointment caused but on this occasion as much as we would have liked to assist you Spabreaks.com were unable to.

Kind regards
Spabreaks.com Feedback Team