If I could give this "vets" 0 stars I would!!

Back in October we took my dog Milo to go get a scan but the insurance was declined due to it being "pre existing" I got the insurance to re look into to the insurance and my dogs insurance have agreed upon it not being pre existing and the pre authorised it.
I have called back to these so called vets to try get an appointment for Milo to be seen and have a scan to see what's going on and they have full on refused for Milo to not be seen due to them saying it's still a pre existing condition even though the insurance looked into it and said the opposite. I am appaled by your service and is making my dog suffer even more. DO NOT use these if you have insurance cos they won't accept you anyway. Horrible horrible vets!