Withdrawels can take up to 2 weeks!!!
At first i was happy about the nice bonus offers and the winnings i received.
With the first deposit bonus i won and after uploading my doucments they paid out my winnings of 200 Euro within 30 Minutes after i received my confirmation that it was processed by their side.
Now the interesting part:
After i deposited the second time I and managed to win another 550 € and cashed out.
It was processed very quick but this time it didnt arrived in my banc account.
After 2 days I contacted the support which told me it can take up to "10 WORKING DAYS" because of my banc, which is ridicoulus because last time it took 30 Minutes to the exact same banc.
Its been 4 days now without receiving my funds.
Its clearly a method to keep the money to themselves as long as possible.
Its sad because at first I was impressed by this casino the generous starter bonus and the RTP itself.
But if it takes up to 2 weeks for a simple withdrawel its more than unappealing to play on this casino ever again..
Will keep you guys informed how long it will take at the end...
Reply from Playmojo
Hello Lars Ebbing,
Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our bonus offers initially and that you experienced a quick payout on your first withdrawal. However, we understand your disappointment with the delay on your second withdrawal, especially when your first withdrawal was processed so quickly.
Whilst most transactions are processed quickly, some may take additional time due to banking networks or other procedural checks. We are constantly working with payment providers to ensure smooth and timely transactions and sincerely apologise for any inconvenience this may have caused.
Thank you for your patience and please do not hesitate to contact our support team at vip@playmojo.com if you have any questions - we will be happy to help.
Yours sincerely,
The Play Mojo Team