I have purchased a 1 Ton Window AC from Croma Store at Sohna Road Gurugram. & get it installed by the team provided by them only on 6th April. During the unboxing & installation, I have identified that the AC remote is missing & due to this I am not able to turn on my AC from last one week & still not getting a productive response.

Now I have reached the limit & it's almost more than 10+ days from the date of purchase & I am not able to use my product.

This seriously led to terrible customer service.

Requesting the team to get this resolved ASAP. I get this finance from Bajaj & my next step will be to ask my personal bank to stop the EMI for the upcoming months.

Looking forward to get a solution ASAP otherwise I stop the EMI payment.