In reply.

Aside from, if you had any real care you would have called me to discuss this, by not doing so face to face so to speak, clearly shows your lack of care / concern.

I'd say;

No Animal Unfriendly... the issue was not dental. Aside from the fact that there was more than one issue, eroded bone tissue above a canine in the jaw is not dental. There was no rotten tooth to cause this. Though of course, with your arrogant desire not to payout and the lack of concern and greed attached, which you show plenty of, you can use anything near a tooth as a get out clause. As you are doing in this case.

There is obviously a problem with this as I will not pay the hospital and neither will you. So it'll end up in court. What a silly place for anything to end up though it will at least have your legal department in use.

Another thought is that; If I as a customer, have an issue with something and you were honourable as a company you would also contact the RVC to try and deal with this. YOU would look into it. Instead, you wash your hands of the whole thing. You are God to yourselves deciding what you want, how you want, and to hell with everyone else. The story of many corporations on the planet sadly. In this Animal Unfriendly are the worst of the worst insurance companies. Saying that in a whole industry that is not very honourable is saying something.

In any industry it isn't the 'good' reviews that matter, whereby you have no other choice than to pay out, it's the justified negative reviews that you intentionally don't look into properly as a reason not to pay out. As in this one.

Have a nice day employee. Not so those who decide these issue at Animal Unfriendly.

The review stands, and hopefully it will have some impact on who does and does not use your insurance service.

The Original review:

This company as with most insurance companies, are quick to take your money, raising premiums more than double for no good cause, other than greed perhaps. (mine is currently £85 per month, up from £45)

However, when someone attempts to make a claim Animal Friends (?) scour the vets information for anything and everything that they can use as a get out clause, to give them an excuse to pay out absolutely nothing on a claim.

My dog was referred on to the RVC. Big mistake. There I was thinking that because they are a college that their prices would be fair. After all they are already making a killing from all the students right? Wrong. They are a company in much the same as any referrals, based on profit coming in. Someone will pay so hey, let's charge an unjustified fortune. (This no matter how genuine individual vets may be in their desire to help animals). But to the pet owners... we are just the source of as much income as they can get.

My dog had two scans for two separate issues.

However, apparently, magically, Animal Friends took it down to one denominator so that they could use their get out of jail free card. Hey one issue is near teeth, let's use that as a blanket and say it's Dental work! (even if it's not). Yeah Great...

Wrong... of course, but now here I am stuck between two powerful entities, all sweet and honey pie on their side, undoubtably lawyered up to ensure all the get out clauses are found, and it's an argument between this schmuck here, left trying to get what's fair and proper vs two entities who don't really care about much other than how much money they can screw. I will of course be the loser. Small fools always are.

In my personal opinion, the triangle of vets / referrals / insurance companies live off one another in a way that I think is a scam.

So if you're on here thinking about buying pet insurance. should I? shouldn't I? My opinion is, don't. It's doubtful if you will ever recoup the amount you pay in. And those premiums will keep going up and up and up. They always win... animals and owners do not.

I'm stopping my insurance as of today because, when push come to shove, Animal friends they're not.

Sadly it's no wonder so many animals are to be found for adoption. No good will in the world can fight against the walls that are put up between vets, insurance companies and referrals. And sadly again, the ones that suffer in the long run are the animals.