I've happily stayed put with Octopus for some years now. So, as far as I'm concerned, it was a rare occurrence: For once, the website stuttered and went into hanging mode, just as I was trying to commit to one of Octopus's Octoplus Saving Sessions.
I fired off an email, this was at gone 9 in the evening, and within minutes received a reply - a courteous, helpful reply - from Saumya.
Now timely, courteous and helpful replies from Octopus are NOT a rare occurrence! It makes such a change, when other businesses' primary points of contact with customers are through wretchedly, frustratingly unintelligent chatbots.
Thank you Octopus. Please stay human.