I sent back two items for a refund. They refunded me the incorrect amount (£11.97 was taken off). When I raised this, they said they took off '£5 per item for price adjustment'.... what does this even mean?! And also, £5 for each item would equal £10, not £11.97. I've used Lee for years and sent back a few items over the years successfully. This is the first time I have heard of this 'Price adjustment' policy, which is non sensical and not even implemented correctly anyway! I'm in touch with my bank to claim the money back. I won't be shopping with Lee again, their customer service is now rubbish.