Thank you for helping me work out my issue...
I appreciated the email messages information and the person(s) who worked with me to figure out the best option, which ended up my buying a new product while using the two discounts provided.
15 September 2023
Reply from shop.nil-tech.com
Thank you! We do believe a brand is also the people that work for it and if I can say so, they're pretty awesome. Plus, a product that worked x3 times longer (7 years!) than the standard warranty period is maybe only slightly shy of amazing too. NIL-Tech, Jenn