Good and simple overall product, with some nice handy features out of the box.

My biggest gripes:

Unless you know a bit about coding your knowledgebase articles are going to look a little bland.

I didn't realize this until already "locked in" but if you want to export anything, good luck.

Since I can't include URLs, look up helpscout export options and you'll find below:

You need to know how to connect to an API to export your documents and ticket history (and on top of that it's rate limited). Don't know how to do that? You're out of luck.

Want a customer export (simple CSV)? You have to reach out to support.

In this day and age, why can you not provide simple exports? Seems pretty basic at this point in time with technology. Seems more like trying to lock you in.

And their new document editing "feature" released recently caused me more headache than it solved: would randomly SILENTLY delete elements on the page, remove bullet points (something had to do with bolded font, can't remember), it was a bit of a nightmare when they released that "feature" my ability to document came to a nervous standstill because I wasn't sure what might get deleted for a few weeks until they resolved it.