I purchased an iPhone 14 from Bcc a month ago, in a few days I received an email that the courier left my order, no one knocked on the door and my package did not arrive at any neighbor's, following the BCC investigation I asked for 5 working days to investigate the case, a month has passed, today I received an email saying that he cannot help me and that I should go to the police, how is such a lack of service and how can I go to the police now after a month, it seems to me an attitude very bad towards customers, but I still hope to solve my problem