Steer Clear Poor Customer Service
I raised an issue with Nord about their VPN on my Macs well within the 30 days initial support. Even though the same issue exists and I have been trying everything to fix it, nothing works.
They now refuse to give me a refund, even though it is unusable. I went to a Netshade trial and their service just works immediately. With Nord I am having to connect, disconnect refresh, wifi on, wifi off just round and round to get 10 minutes of streaming. Not workable. All I am asking for is a fair refund and they refuse. It is only just over 60 days so not like I am asking for this after a year.
Terrible customer service, they have even stopped supporting the troubleshooting saying "that viewing geo-blocked content is a supplementary service of VPN usage, and it comes as a bonus". That goes against all of their advertising. Very shabby. Steer clear.
Update - Ticket #12211617
Reply from NordVPN
Hello. We are really sorry to hear about the issues you have encountered. However, we would like to know more details about the situation. May we ask, if you could update your review with the ticket ID number, that was provided by our support team? Moreover, we would like to note, that although in most cases a VPN connection does provide access to region-locked content, it's main purpose is anonymity and security. -K.T