Review of BCC


Rated 1 out of 5 stars

Good afternoon to everyone

Good afternoon to everyone, I want to tell you my bad experience with this company, which made me wait for 2 months almost to end up solving nothing and leaving me without money and without goods.
I ordered the latest Iphone 14 pro max from them on September 23,waited a month for its delivery,and on October 24 I received a notification that a parcel was brought to me,I was at home and no one came to me with the parcel,I thought that maybe they left the neighbors,the neighbors were not at home that day,I checked all possible and in the end, I already wrote to the support service that no one brought me the goods, to which they opened an investigation and told me to wait 7 working days.
I was waiting for everyone to understand until November 3 the answer ... To which they reply to me that the delivery service indicated that they delivered the goods to you…I didn't expect a dumber answer from such a large company, I'm telling you seriously, as if I myself don't see what they indicate on the site, I wrote to them to solve my question, otherwise I was left with a bad mood and also without goods and money, which they said to wait another 3-4 working days, after which I get a message that no one can help me with anything, contact the police....
Guys, I make online purchases very often, and not for small amounts, and I would just like to tell everyone that I have not seen such an attitude from companies yet, I do not advise anyone this site.

9 November 2022
Unprompted review

Reply from BCC

Hi Ion,

When DHL states that they delivered a parcel, and the customer states that it hasn't been delivered, we always start an investigation. If the results of that investigation shows that the parcel has indeed been delivered, we of course act accordingly.

Kind regards,
Team BCC