This sounds like such a poor experience. We're so disappointed this is what any customer has gone through. We never want any customer to leave us, Angelo. When they do though, we don't want it to be a poor experience. We're disappointed that your experience hasn't been the best. We'd really like to look into what's happening with this, and do our best to help. So that we can do this, please get in touch https://rb.gy/ogcjyz - Ankita