Review of BCC


Rated 1 out of 5 stars

I’m not amused by this company and their logistics.

I’m not amused by this company. Today a delivery would take place of a fridge which first was going to be delivered between 8-5 with a later notification about a more accurate timeslot it would arrive in. I Had to stay home from work for this and take out all stuff from my old fridge (defrost, clean etc) and move it as this would be taken for recycling. After the time slot passed nothing arrived and I got into contact with costumer service about this issue. They in themselves were helpfull sort off but also informed me nothing was actually sent as the item was not in stock. But then it was in stock when ordered but then apparently it was not and then after receiving an email it was in stock again but then checked by calling costumerservice again it then wasn’t so all really confusing. Cancelled order but who knows? Have to now put everything back again and come up with a new plan and order somewhere else. Also apparently paying to have it placed into your house only goes as far as there is no step in your house because it would not be moved over that as I later was informed. So paying for extra service is completely useless unless live on a completely flat surface with no steps or thresholds.

13 October 2022
Unprompted review

Reply from BCC

Hi L_X,

Thanks for your review. Sorry for the late reply.

Sounds like we failed miserably. Instead of a fridge we brought confusion and disappoinment. Could you give us the order number, so we can investigate this?

Kind regards,
Team BCC