Avoid this company - downright rude and poor service
I totally agree with the other reviewer - rude and unreasonable. After paying £85 for the delivery of my order, it did not arrived as promised (wasting a whole day waiting for it) and nobody could be bothered to find out why it hadn't arrived or tell me when it would or call me back. I requested a partial refund for the delivery charge (which I thought was reasonable seeing as it arrived 3 days later than promised and arrived with no prior warning at all) but was told they were not going to discuss it any further. I agree with the other reviewer - don't pay money to a business that has so little regard for their customers (after taking their money).
Reply from Wells Reclamation
Thank you for your review. Your items were delivered by a third party over which we have no control. You live a considerable distance from us and your order weighed far too much for a standard delivery with Parcel Force. You also took 2 days to pay which delayed your order being despatched. You first called to complain at 4.55pm on a Friday - the third party close at 5pm as do we and so we were unable to deal with your problem. We tried to speak to them on the Saturday but they were closed. And then by the time we got hold of them on the Monday, your order had been delivered. According to their online tracking, the delivery company contacted you by text and email with an ETA. We will not be bullied by an online review into refunding you for a service which we provided in good faith.