Purchased two pairs of jeans on a buy one get one half price offer. Jeans arrived and were too big, therefore wanted to exchange for a smaller size. Informed by customer service they do not accept exchanges and I would need to return the jeans and my account would be credited. If I wanted a smaller size I would need to re-order but would have to pay full price as the offer no longer existed. This is a terrible customer service policy for clothing that across suppliers varies in size.
Will never buy from this company again.