I really wish I had read all these reviews because I have had the same experience with petpend. I received 2 jackets for my puppies I usually order mediums and they weren't even close to fitting also they weren't even the same size so poorly made. I tried asking for different sizes or a refund I sent emails numerous times with photos they requested as proof to show both jackets weren't even the same size even though I ordered the same size still no answers such poor communication and not helpful at all not willing to refund or exchange. So disappointed. Still waiting for a response once again from them but I think I just have to except I have lost my money and also not getting the correct sizes for my puppies.