I have a brand new Pilgrim dishwasher installed by the previous owner, but it wasn't draining properly.
When I called customer service I kept asking if there's anything I can check about the installation that would allow me to resolve the issue without a technician, and was told to just order the technician visit since my device is covered by warranty. I was assured I wouldn't have to pay anything multiple times.
When the technician came (20 minutes early, at 7:40am!) he very easily fixed the issue which I could have done if phone customer service would have just let me know about this very common issue, and proceeded to charge me for his visit.
I would not recommend this company to anyone, and if you happen to have their appliances installed, do not trust their customer service representatives.