Hi James,

Thanks for your feedback regarding your recent experience with us.

From you comments, I understand you feel we weren't as attentive during a difficult time for you and your wife whilst in resort. This isn't the service we expect to be provided and I'm sorry for the impact this has had on you both.

For us to look into this further, please email customer.service@jet2.com. Once we've received your email, one of our Customer Service Executives will investigate this further for you and provide a response within 28 days.

Once again, thank you for your comments. We look forward to hearing from you soon.

Kind Regards,

Richard Walton
Senior Customer Service Executive