Cannot open container have to to twist and align to what?, wouldn't open, couldn't open any twist prising had to use nail scissors to cut and break the lid open, got blackcurrant frost strong 13.5 wa... See more
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See what reviewers are saying
My first order was great, however I'm not happy how they handled my complaint after my order was delivered to the wrong address and lost. I called them and they said they'll send the order again the n... See more
I'm writing as a long-time customer to express my serious disappointment with the recent changes to your mini pouches. The original cans contained 20 pouches. The new cans contain only 10, h... See more
Company replied
After trying Nordic spirit and velo I made the switch to Zyn. They are unreal! The flavours actually taste like they should and don’t leave the horrible prickly feeling in your throat! Love that t... See more
Company details
About ZYN UK
Written by the company
Welcome to ZYN! We are here for any existing adult nicotine pouch users, or any adult nicotine users looking for a product that you can use in moments where you cannot use your preferred method of using nicotine.
With ZYN, we offer both Slim and Mini nicotine pouches, as well as a range of different strengths and flavours.This product is not risk free and contains nicotine which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.
TRY ZYN
Contact info
United Kingdom
- 0808 502 2577
- zyn.com/gb/en
2.7
Poor
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worst Nicotine pouch company!
After trailing there free nicotine pouch and liking the product, I tried to place an order. However their website does not work at all! Created an account, added in paypal or debit card and once place the order, it automatically gets cancelled. This went on for over 4 weeks. Held multiple 45min conversations with customer service through telephone and through the website chat box. Generic, vague response to fob you off. Even requested for the Customer service manager to call, again generic feedback stating its a IT or accounts department error. No updates to fix the issue and that was 3 weeks ago. I have never experience such useless customer service and false advertising to purchase products when the service directly on their website should work. Even requested to close account and the same generic info sent out on the live agent chat box. Absolutely useless. I would give it no star if the option was there.
6 October 2025
Unprompted review
Just OK
I have enjoyed your products, however, i think your products are missing key components. For 1, i wish it came in lower loadings.. sometimes i find myself wanting to use 1-2 mgs at a time so its hard to do that. Recently, i also started to buy the On brand, bc of their lower loadings and also realize another missing component in Zyn. Theres an actual component in the packaging where i can place a slightly used pod and come back to it later… i love this feature. If zyn had both of these components, i wouldnt go to the competitor
5 October 2025
Unprompted review
Ordered 10 - only received 1 - But fixed it
Ordered pack of 10 - only a single pack turned up in the mail. Revising my review a bit here, as Zyn actually not only refunded me, but resent the original order to make it right.
The only thing I would say is that their customer support via the website was confusing - as you do not receive any email confirmation after finishing your conversation with the agent in the window - and it leaves you questioning whether anything was actually actioned or not..?
26 June 2025
Unprompted review
Great brand of nicotine pouch compared…
Great brand of nicotine pouch compared to others in the market with a good selection of flavours, the multibuy discount and other offers make it value for money too only thing i could suggest is making the big pouches in weaker strength for example icy blackcurrant and icy mint in 6mg as i like the zingle it provides but want to keep my nicotine intake low
Thanks
19 March 2025
Unprompted review
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