ZOXS Reviews 

Very quick service, i sent a new phone and it was confirmed within one day of arrival and paid out.

Ich bin seit einer Ewigkeit bei Zoxs Kundin. Ich muss sagen, auch wenn es ein kleineres Unternehmen ist, haben sie meinen Respekt verdient. Ich hatte ein riesen Problem mit einer mir zu in 2 Paketen, Bestellung. Trotz meiner wiederholten Emails und anrufen. Behielt der Mitarbeiter sein Cool. Es hatt zwar lang gedauert jedoch haben sie sich darum gekümmert. Ich vermisse nur ein kleines Stückchen aber bin mir sicher dass auch dass mir zugestellt wird. Die wichtigsten Komponenten meiner Bestellung habe ich bekommen. Es war nicht deren Schuld sondern die Schuld unserer beliebten Post. Typisch.
All I can say is that I've been a longtime customer of the company Zoxs. I've had a problem with my order and they tried to fix it. Which they did. Even though they are a small company, they're trying to do their best to find out what happened. You just need to be patient, cause they ain't got that many employees. They found my missing item, which was not their fault but the post-office fault. Typical. What can you expect of DHL. Thanks to David for doing his best.

I have three questions:
1. Why am I being ignored?

2. What will happen to my money that I transferred to your IBAN account to return the partical goods?

3. Why has the goods not been sent yet or what will happen to the supposedly blocked Apple Watch you do not want to send back and pay the money too

problem order

They wish to keep my items for FREE !!!!!!! NEARLY 15K EUROS AMOUNT !!!!!

UPDATE: Zoxs GmbH has flagged this review so that they’ve asked TrustPilot to have my review removed, thus, you’ll see the ** everywhere…. well played, Zoxs !!!!!!

Instead of resolving the case, you are trying to hide from the public what you’ve done to me !!!!!!

ZOXS does not respond to me whatsoever - not even their manager, Mr. Thorsten Gebhardt, is interested in resolving this case !!!!!!!!!!!!!!!


Namely this person, Mr. Thorsten Gebhardt, has previously offered me the possibility to collect my package from his warehouse in-person, so, in Wesel city, AT MY OWN EXPENSE AND LIABILITY - which location is 1,600, km away from me.


This offer of ZOXS happened on 15/10/2024.


I've replied to this offer a YES via E-Mail - considering that it is a huge amount in question, and I do not care about the costs of the travel BECAUSE I WANT MY ITEMS BACK !!!!!!!!!!!!!!!!!!!


But ZOXS does not respond to me whatsoever !!!!!!!!!!!!!!!!!!!!


They do not care and do not intend to return my items to me !!!!!!!!!!!!!


Anyways, as per our agreement, my representative will attempt to collect my package from your warehouse in Wesel city on the 23/10/2024 date at 10:00 AM time - and this review will be updated accordingly to the outcome of this entrusted collection.


ZOXS, I hope you understand that, in the case of my Auftrag # 1409900 , you have violated the AGB on two (2) different occasions, and as a result of the lack of your action, may also carry a criminal liability, that is in-respect of:

Strafgesetzbuch (StGB) § 246 *** (1)-(4).

Look the law up fellas as I am not allowed to post the name of the law by TrustPilot!


- which is the German word for ***.. this is ***


The first violation of the AGB was committed against Article 4, in-respect of § 3 Ankaufsangebot und Vertragsschluss - as the maximum amount of time available for the processing of my Auftrag was set to be maximized at 24-hours, since they are all brand new items.


This deadline was met a very long time ago i.e. ELEVEN (11)-days ago, on the 10/10/2024 date specifically !!


Despite this, you still haven't initiated payment for the Auftrag, nor you are willing to return my items to me.


You are even refusing to answer to any of my e-Mails whatsoever - which is pure insanity !

- and on top of this, your phone line has been OFF the entire week.


Since you've disappeared without payment, I've previously requested you on numerous occassions to return my items to me in-accordance with section 3 of the §7 Rücksendung of the AGB - which request you are obliged to fulfill because the items are solely my property, they do not belong to you WITHOUT having paid for them.


Do you understand this ???????


My items were not a gift for you !!!!!!!!!


Despite the fact that it is you who doesn’t stick to the AGB by not fulfilling any of your obligations arising from it, I've still accepted Mr. Thorsten Gebhardt's offer, and have decided to go with his option b.) - which was that, the parcel is to be collected from his warehouse in-person only, at my own cost & liability, in Wesel city.


Therefore, as per this agreement, even without your answer to any of my messages, my representative will still go to your warehouse in Wesel city - and he will attempt to collect my package from you, on my behalf, under my own liability and expense, at the aforementione date & time.


In-accordance with the section 3 of the §7 Rücksendung of the AGB, I'll assume both the cost & and the risk of the transportation that is arising from the returning procedure of my items.


I do a huge favour for you with this, and I hope that you'll change your mind regarding your intention of keeping my items for free !!!!!!!


tl;dr: ZOXS refuses to pay for my items, they also refuse to return my items to me, and they also refuse to communicate with me.


People, what do you call it if it's not a crime of ***, the type of *** ?


For this amount of money, ~€15k, even for just the attempt of this *** you'll face a minimum of *** time, why is someone doing this if he allegedly runs a highly profitable business....?


It makes no sense to me !!!!!!!!


Look up the following:


Article 3 of the (StGB) § 246 **** :


(3) Der Versuch ist strafbar.


- it means that, you are to be punished even just for the attempt of this ****.


In case Zoxs doesn't give out my package to my representative under my own liability & expense on 23/10/2024 at 10:00 - they can expect a
***** report to be incoming for them in-respect of the (StGB) § 246 ***** (1)-(4) and for ONLINE Betr*** as well.


ZOXS, you will not walk away with my €15k !!!!!!!!!!!!


****** !!!!!!!!!!!!!!!!!!!!!!!!!!!

Update: Zoxs pays for its reviews, and their account is even flagged for that!

DO NOT FALL FOR THIS !!!!!!

This complaint is regarding my Auftragsnummer # 1409935

The Order is associated with a ~25kg weighted huge (XL sized) GLS package - that allegedly ZOXS is not able to find within its own "warehouse". A Package that is as huge as a small dining table they cannot seem to find.

The Package is worth EUR 11.617,84 (7-pieces of brand-new Apple MacBooks)

The Package was delivered to ZOXS on 09/10/2024 - having both the Tracking and the Proof of Delivery document confirming this fact.

The Package was signed for by their associate named "Imad" - and his/her signature was obtained during delivery.

Despite this fact, the company says that they've never received my Package, nor they could have found it within their warehouse.

On top of this, they do not answer to my eMails at all. (I've never received a response from them)

The only way to contact them is by phone - which takes approx. 1 hour queue before I can get to speak to a human being, as it is only one person (the same person always) answering calls.

According to the AGB of ZOXS, they must pay me:

Allgemeine Geschäftsbedingungen § 5 Einsendung (2):

"

Die Transportgefahr, d.h. das Risiko der Beschädigung oder des Verlusts, trägst Du bis zur Aushändigung der Ware durch das Transportunternehmen an uns.

"

Despite this contractual stipulation, ZOXS has no interest in paying me - they are simply breaching their own Terms, and they do not care about their obligation to pay that is by the way arising from their own Terms, that was written by them directly.

I have even tried to resolve the case by reporting non-delivery to GLS, to which an Affidavit is needed to be completed by ZOXS - in which document ZOXS must declare under both criminal liability & lieu of oath that, they've never received the package despite all these facts, incl. the POD & their signature.

Obviously, ZOXS is not willing to fill out this form either - they are simply ignoring this request from me as well by never responding.

Unfortunately, ZOXS has made up in mind to steal nearly €12k - as it is a scammer company.

No other choice left for me now but to report this crime of theft to the Polizei and let them deal with this, they are criminals after all.

NOW you all should be aware, ZOXS may will shut the company down and exit scam you all very soon...

PLEASE STAY AWAY FROM THESE SCAMMERS !!!!!!!!

UPDATE: Contrary to their promise given here within their response, they still haven't added my package to my account.

Today I've phoned them again, and at this time they were asking me for an additional time until Wednesday 16/10/2024 to locate the package within their warehouse since they claim that, they have received 800 packages within one day.

I am convinced that they are just stalling me to gain time until they get rid of my items.

The agent over the phone even said the following that: "We do not have your package ANYMORE".

What does the "ANYMORE" mean ?
- I never got a response on this, either.

The agent has promised to get back to me via eMail and confirm the aforementioned deadline - which of course, never happened.

They again have refused to sign the affidavit, too.

ZOXS is not willing to respond anything in writing - they do not respond to any of my eMails.

As a result of this, I am now filing the Police crime report against ZOXS GmbH for a high value theft.

I hope the Polizei will shut these scammers down soon, and they'll learn their lesson.

better than expectation product I really liked the quality

Great relation price/quality. For less than 50€ I got a 2-in-1 laptop/tablet, much better than 200€ tablets.

Item is as I hoped it would In great condition and as decribed online.The service from ZOXS was top,very quick and with updates as to the status of my order.Great price and am very happy with the transaction.

Refurbished Apple Pencil gekauft, alles wie beschrieben

This company made several mistakes and keeps on claiming the errors where made on my end. They refuse to help me, even though I provided all the information they requested with photo evidence. After 4 months I'm still waiting on receiving back my iPhone or the €1000 owed by them. Cases you have to open by mail are automatically closed and contacting them by phone is impossible seeing as they never answer.
Either return me my property or pay me the money owed. Probably will be difficult to send back my property seeing as they no longer have it because they already sold it. I call this fraud and theft.

Got my first product sold to them, it took 3 days including the day I sent it and I had my money in the bank account. Very satisfied also the price was at my expectations. Weil Done! Until the next one ✌️

Simple to sell old electronic items. Received money quickly after the items were reviewed. Process took hardly a week's time. Highly recommended.

Absolutely great experience

My order for my cell phone arrived in 2 days.
Perfect condition.

I recently sold my used Garmin device to Zoxs, and the experience was excellent from start to finish. Their instructions were clear and easy to follow, making the entire process straightforward. The assessment of my device was completed quickly, and I was thrilled that they kept their promise by offering the exact amount initially quoted. On top of that, the payment was processed incredibly fast, which I really appreciated. I highly recommend Zoxs to anyone looking for a hassle-free way to sell their used electronics. Excellent service!

I recently sent two devices to ZOXS GmbH, expecting a fair evaluation and return of any rejected items. I received an offer for my iPhone 12 Pro Max, which I accepted, but my iPad Pro (2018) was rejected due to the lack of a CE mark and given a value of "0". Despite the clear instructions on their website stating that rejected items would be returned, ZOXS remained silent for a week.

I only discovered they intended to keep my device after I started complaining via email, demanding an immediate return. Initially, they claimed they couldn't return the iPad because I supposedly agreed to a "sale" for zero euros, which I never did. After persistent complaints, they finally made an "exception" (how generous!) to return my iPad, provided I paid the return shipping costs (which I am okay with, since the initial shipping was free).

Additionally, I was informed that the extra payment of 21.78€ for my iPhone, due to its increased value after my sale, would be given as store credit. I never agreed to receive store credit and expected this amount to be paid directly to my bank account, just like the original sale amount.

The process has been unnecessarily complicated, with misleading practices suggesting they can keep devices they can't buy, and a lack of clear communication and respect for customer preferences. Despite finally agreeing to return my iPad after I paid for shipping, the experience has been extremely disappointing.

I urge others to be cautious when dealing with ZOXS GmbH, as their practices seem dubious and unfair. The customer service has been unhelpful and dismissive, making the whole process frustrating and unsatisfactory.

I am still awaiting the return of my iPad and the payment of the additional amount directly to my bank account.

--

Hey Svenja,

Thank you for your response. However, there are several points that need clarification:

Combined Offer for Two Separate Items:
It is highly questionable to create a single combined offer for two items, especially when one of them is rejected. Each item should be evaluated and offered separately. By combining them into one offer and assigning a value of €0 to the rejected item, you mislead customers into accepting an unfair deal.

Misleading Acceptance Process:
The acceptance process for the combined offer is misleading. Customers should have the option to accept or reject offers for each item individually. Claiming that I agreed to a sale for €0 because I accepted the offer for the other item is disingenuous and unfair.

Exceptional Return:
The insistence on making an "exception" to return my property is troubling. If you cannot purchase the item, it should be returned without question. The device is mine, and keeping it without payment is not acceptable.

Bonus Payment Misrepresentation:
The additional payment of €21.78 due to the increased value of my iPhone was presented as a goodwill gesture. However, this amount should be transferred directly to my bank account, as initially expected, not as store credit. Insisting that this is a "gift" and not ensuring it goes to my bank account seems like an attempt to retain funds within your system. Especially when requiring me to pay a "tax" to extract those funds to where it should've been properly deposited, to my bank account.

Despite your claims, the practices you've described do not align with fair and transparent customer service. The entire process has been convoluted and feels designed to confuse and disadvantage the customer.

I appreciate the eventual agreement to return my iPad after I paid for shipping. However, the experience has been frustrating and unsatisfactory.

--

Update as of August 1st, 2024:

The iPad has been returned and delivered today. While I appreciate finally receiving my device, I still feel that the customer service team has a fundamentally flawed stance regarding their practices and customer interactions. Their use of terms like "making an exception" is particularly troubling, as it refers to returning a device they could not purchase and initially intended to retain without paying any value. Additionally, referring to extra payments as "gifts" or signs of "goodwill" is misleading. These payments are related to the increased appraisal value of a device I sold for actual money, and I explicitly indicated that I wanted to receive this money in my bank account. It is unacceptable to require the customer to pay a fee to transfer the credit from buyZOXS to their bank account.

I do not recommend ZOXS to anyone after this experience.

kind of skeptical buying a refurbished device but the mobile looks new and more sustainable than buying a
new one, heats up quite fast but battery is working fine and just as functional

everything was fine. I'm happy . I recommend this seller

I ordered an Apple Watch Series 7 (good condition) and also an iPad Air 5 with the pencil (very good condition both).
First time I order from this site and I can totally recommend it. I got very surprised with the quality of their products, everything is in great condition and also the battery health of my iPad it’s great! Another really good thing is that everything comes with their original packaging, that’s amazing because it feels you just got the product new.
About the delivery, super fast, nothing bad to say about it.
So, overall, I can 100% recommend buying from this site. Really good experience.

Bought a refurbished Pixel 7 Pro in "good" condition which arrived with a horribly burnt in screen making the phone unusable since a main selling point of the phone was the huge accurate screen

Contacting the seller only gives automatic responses and they only offered a partial refund